I wanted to give you an update on how things are going at WHPC.
WE ARE OPEN AND SEEING PATIENTS, PROVIDING MEDICAL AND SURGICAL CARE, FILLING PRESCRIPTIONS, ETC.
We are about six weeks out from the accident where the car came through our reception area wall, injuring some of the team & causing extensive damage to the front of the hospital. We still have some team members out of the office. We are seeing patients and starting to get back to performing surgeries too. We hope that in the next couple of months, we will have our full team back together. We so appreciate your patience and your well-wishes & offers to help in any way you can. We are sorry that we aren’t able to see every patient as quickly as we’d like, but we want to be sure we are providing the best care for each & every pet. With about 60% of the nursing team still out, you can see that we cannot see as many pets each day as we were previously with a full team. We also have some restrictions to having people come in or work in the reception area as all damage hasn’t been repaired. Until the City of LA approves the permits our landlord has already had drawn up and submitted, he cannot complete the exterior structural repairs, so interior repairs are also on hold. This makes the reception area unusable, so reception has moved into an exam room for now.
If you need to consult with me, please download the Airvet app on App Store or Google Play Store & follow the information in the provided links to get your account set up. You can email us as well at whpetclinicteam@gmail.com, though those responses may be slower than requesting a case through Airvet.
Below are links to a quick video to walk you through getting Airvet set up or contact support@airvet.com; tell them you’re a client of Woodland Hills Pet Clinic & need to contact us through the app. They will help you get everything set up. Response times from support are generally very fast.
Pet Parent Sign Up: https://www.youtube.com/watch?v=01kc8Jo96Kc.
Pet Parent How to Add a Primary Doctor: https://www.youtube.com/watch?v=lKg36gTrJEw
Pet Parent How to Add a Pet: https://www.youtube.com/watch?v=xNH_3fu-U64
Pet Parent – Initiate Case Non-Urgent Case Request: https://www.youtube.com/watch?v=adUjXpRRLWg
This has been a very difficult time for everyone & we aren’t through it yet. Many small businesses facing this restriction on their ability to provide normal services would not be able to remain open. Thanks to your support, we continue to do our very best to provide exceptional care for your four-leg friends. Thank you so much for your kindness, concern for our team, & loyalty in trusting us with your companions in this challenging time! It means so much to us.
Best wishes to all!
Dr. April Linson & the WHPC Team